A simple, transparent shopping experience with Narovixa™
At Narovixa™, we aim to provide a worry-free shopping experience. If something isn’t right with your order, this policy explains how returns, replacements, and refunds are handled.
1. Return Conditions
We offer a 30-day return window starting from the date your order is delivered.
To qualify for a return, items must meet the following conditions:
- In original condition, unused and undamaged
- Returned with all original packaging and components
- Includes proof of purchase or order confirmation
- Free from signs of wear or misuse (if applicable)
Items that do not meet these requirements may not be eligible for return approval.
2. Requesting a Return
To begin a return process, please reach out to:
Once your request is reviewed and approved, we will provide instructions for returning your item. This may include return authorization details and shipping guidance.
⚠️ Please do not send any items back without prior approval, as unapproved returns may not be accepted.
3. Product Issues & Damage
We carefully inspect and package every order, but if your item arrives damaged or incorrect, please contact us promptly.
Include photos of the issue so we can quickly evaluate and provide the appropriate solution, such as a replacement or resolution.
4. Non-Returnable Items
Certain product types cannot be returned for hygiene, safety, or logistical reasons, including:
- Used or opened personal care items
- Custom or personalized products
- Hazardous or regulated materials
- Clearance or final-sale items
- Gift cards or digital goods
If you are unsure whether your item is eligible, please contact us before initiating a return.
5. Exchanges
For the fastest replacement process:
- Return the original item (once approved)
- Place a new order for the desired product
This ensures faster processing and availability.
6. Refund Processing
After we receive and inspect your returned item, we will notify you of the outcome.
If approved:
- Refunds will be issued to your original payment method
- Processing typically takes several business days after approval
- Your bank or payment provider may require additional time to reflect the refund
If delays exceed expected timelines, please contact your payment provider or reach out to us for assistance.
7. Return Shipping
Approved returns will be provided with return instructions before shipment.
All returns must be sent to the designated return address provided in your authorization confirmation.
Thank you for choosing Narovixa™.
We appreciate your trust and are committed to making your shopping experience smooth and reliable.